
Entergy
Entergy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Entergy has 1.5 star rating based on 414 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Entergy to a friend or colleague.
- Rating Distribution
Pros: We need lights, I have electricity, Power.
Cons: Poor service, Customer service, Refused to let me speak to manager.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Entergy has 1.5 star rating based on 414 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Entergy to a friend or colleague.
- Rating Distribution
Pros: We need lights, I have electricity, Power.
Cons: Poor service, Customer service, Refused to let me speak to manager.Recent recommendations regarding this business are as follows: "Do everything they tell you but don't go assuming that they will turn on your power in a timely fashion. This is a real problem couch surfing because you were told you power would be on a certain date and 8 days later it still is not on.", "Unfortunately this seems to be the only energy provider in a lot of areas. If you have ANY other options do not go with entergy.", "Don't live anywhere that Entergy services", "Do not trust Entergy to act I good faith.", "Suck it up, you have no choice in this area. Go off grid!".
Most users want Entergy to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I need the verification email for entergu
User's recommendation: Do everything they tell you but don't go assuming that they will turn on your power in a timely fashion. This is a real problem couch surfing because you were told you power would be on a certain date and 8 days later it still is not on.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Power outage wouldn’t fix
My power has been out for 6 hours. My phone is almost dead.
I have an assignment due at 8 am (in 5 hours) that I cannot do without WiFi. I just moved here from out of state with the cheapest energy provider in my area and have NEVER had an outage last longer than 30 minutes.
6 hours is insane to me. The estimated time was originally 1:30 am. Then 2.
Then 3. Now its 5. Ive been up waiting for it to come back on to finish an assignment but it just seems to keep getting pushed back. It seems I will have to take the loss and just miss this assignment.
This is NOT a cheap energy provider, either. I sincerely hope that Entergy will do better in the future.
User's recommendation: Unfortunately this seems to be the only energy provider in a lot of areas. If you have ANY other options do not go with entergy.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one there with a brain
I have called twice to report one of their streetlights that is out on a corner where cars and pedestrians are (the corner of Hwy 24 and Mobile Estates Drive in Gray LA 70359). I nearly hit someone on a dark night recently.
I provided the location and address both times I called. The first time a technician called me back saying he would be back the next morning to fix it. That was 2 weeks ago, never happened. I hate liars.
The second time I called, another technician called back asking for the location/address. How many times do I have to provide the address/location before someone gets killed at that dark corner? This is negligence on the part of Entergy.
Clearly no one there has a brain. I say fire everybody at Entergy and when you replace them, make it a requirement that the new employees actually have a brain.
- Lousy service
- Lying employees
- Stupid employees
Preferred solution: Fix the broken streetlight at the corner of HWY 24 and Mobile Estates Drive Gray LA 70359.
User's recommendation: Don't live anywhere that Entergy services

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEntergy is not reliable they need competition
My mother is elderly and my sister and I take care of her my sister is her power of attorney being that mom can only walk with a walker and her mobility is very limited.. My sister had been calling entergy for months because my mom was not being sent her light bill they kept saying dont worry when she does get a bill we will allow time to get it paid well now its 6 months later and about two days ago they sent my mom 6 light bills in 6 separate envelopes with the totals being over a thousand dollars her not receiving a bill is enterys fault my sister placed numerous calls to them over the past six months so yester My sister had to pay $600 at once and be put on a payment plan so my mom lights does not get turned off this is sad she kept asking them what was going on why my mother was not receiving a bill my mom has been in the same location for 30 or more years she has always paid her bill on time .. my sister even spoke with a supervisor they said it is nothing they can do THIS IS SAD ON ENTERGYS PART AND I WILL SPEAK TO A LAWYER ON THIS MATTER THIS IS TAKING ADVANTAGE OF THE ELDERLY
- No pros at all
- Need competition they need to be out of business
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmergency situation and Called three time with no results
I have contacted Entergy 3 times about this emergency situation and so far nothing has been done and th situation is getting critical.
I live at 228 Coolidge St in opld Jefferson and the utility pole in front of our house is leaning and ripping our elecytrical service from our house. I was told three times it would be taken care of but nothing has happened.
The taught wires are pulling our electrical service from the house. I intend to contact Jefferson Parish about this dangerous situation which you people don't seem to care about.
My wife is invalid and bedridden and relies on electrical devices to keep her health, as she is in a hospital bed with three electrical life support devices to keep her alive.
My contact information:
504-810-****
wa5dxp@***.net.
I will be contacting Parish authorities when they open tomorrow. I hold you responsible for any damage to our home due to fire or my wife's survival.
John Overstreer
228 Coolidge St.
Jefferson LA 70121
- Customer service stinks
Preferred solution: fix the dangerous emergency condition you caused
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerWe’ve been out of power since Tuesday
- Good service
- Lack of communication
Preferred solution: All we want from y’all is to call me back and take our case file that y’all haven’t looked at
User's recommendation: My recommendation I would not use them
I don't have the money and it won't let me pay online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVerification of ownership
- Dont do what they say
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLights flickering
Preferred solution: Entergys connection fixed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy mother and her neighbors had not been billed in 6 months then receive 6 bills on the same day in 6 separate envelopes
NMy mother is 87 years old for 6 months she did not receive an electric bill my sister kept calling about why my mom was not receiving a bill and was not given a straight answer each time she called they just kept saying when she does receive a bill they will make payment arrangements mind you in over 30 years of her being in the same location her bills have all been paid on time and never late finally six months passed with my sister continuously calling them then boom here came 6 light bills in six envelopes totaling about $1,300 so my sister had to pay $600 and is still paying on it the same thing happen to my moms neighbor who is a single father with a son that is graduating high school this year he could not afford to come up with the money so him and his son is in the dark right now with no lights I reached out to entergy via email about two weeks ago and my sister called them still no resolution and the bill was estimated because my mom bill is never that high she lives by herself once again the man next door and his son is in the dark and no telling how many others this happened too and are in the dark or had to come up with a huge amount to avoid being in the dark I have also reached out to our local news company to make this public so this will be on the news very soon since entergy is refusing to reply
Preferred solution: Price reduction
User's recommendation: Report all similar issues please
Need electric turned on
- Customer service
- Continuity of electric service
Preferred solution: Improve customer satisfaction.
User's recommendation: Suck it up, you have no choice in this area. Go off grid!
They refuse to address customer complaints honestly.
I experienced a partial outage. (Half the house had power, half not) Entergy came out, the connector (Entergys property) was broken allowing the house to receive only partial power (110 rather than the 220 necessary for larger appliances) this resulted in a burned up AC compressor.
Entergy denies this occurred, claiming it was just an ordinary outage. The report states that it was caused by a failure of Entergys equipment.
They refuse to explain their fraudulent investigation a simple conversation with an technician would help, but Entergy refuses to speak to customers. They do not act in good faith and they are dishonest.
User's recommendation: Do not trust Entergy to act I good faith.
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Verified ReviewerConstant power outages and being a monopoly who cares?
- Too many to list
Preferred solution: Repair weak lines that always go out, regularly. Refund for lost food in both freezers.
User's recommendation: Monopoly, no positive future ahead. Sorry.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
Unfortunately my issue with Entergy has not been resolved and I'm still receiving Entergy bills late or within a day of disconnection resulting in my power being shut off m been ulti but he can v gf fbn and now they are adding extra ",deposits' so before reconnecting...
Next month same issue 9am power shut off but this time I have a new born not to mention 2 dogs, fish, 2 rabbits and a cat(yeah I know Im a zoo lol) now its the middle of July in the south high 90s temps in my house reached triple digits quickly! So i immediately scrounged the little money I had left(by this time Ive been out of work) and try to pay my bill online services via website and app not working pay by phone doesnt Ive you the option amount you want to pay they just give you your total and ask for credit card number I finally get it paid at 3:30 in order to have power restored same day you need to make a payment by 7pm. So I thought ok shouldnt be long well nope no power call the next morning the customer service rep confirmed payment was received and then told me oh just bc you pay before 7pm doesnt mean you get same day reconnection but yet it says the opposite on their website, but I dont agree I tell her my situation and she tells me she will put a note on my work order about there being a newborn. So by 5:30pm no power call them again they confirm again I paid and then he says he is putting in the work order now!
I asked him wait there was no work order he tells me no maam but I just put it in for you and sure enough 15 mins later power back on. Im pissed that the first customer service rep lied right to me and even lied about putting a note about MY CHILD!! So I lost all my food unfortunately my fished died but we survived by sitting in the car for a little while at a time with ac on high! Doesnt end there next month same thing except I finally received my bill after my power was cut off: next month after that received my disconnection notice the day before disconnection and received my og bill the day after disconnection.
Next month after received my bill and disconnection notice on the disconnection date (my mail lady was kind enough to sign and date both for me to prove that this is happening)
Now this month still never received bill or disconnection notice and guess what just so happened to check online account and my power is scheduled for disconnection once again!! Its really sad that they can treat customers like this and then have the nerve to add additional deposits to the account !!! Im what world do people think oh they are struggling to pay their bill already lets add more money to the bill and if they dont pay it they get no power its like they want to make it impossible for you to pay!
Sorry for the Novel! But thanks for this platform I couldnt find their email any where and I tried complaining via phone but it feel on deaf ears and their complaint form said my complaint had too many characters
- Josh the only customer rep that helped
- Lie to customers and just dont care
User's recommendation: Do not recommend but unfortunately you have no choice
Outage in my garage, my electrician says it's a meter problem.
Preferred solution: My electricity fixed.
Pathetic customer service agents
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Make sure someone saves the six envelopes the bills came in. That postmark that will be identical on all six is the only proof you habe of same time mailing.
*have