Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Poster increased review rating.

Update by user Jan 14

entergy replaced meter and adjusted bill accordingly

Original review posted by user Dec 12, 2018

Received entergy bil for over $485 electric bill to be paid by 12/12/18. Immediately called entergy on 11/21/2018 to report meter misread completed reread my meter by picture on 11/21/2018.

Nothing happened. Called back everyday till tbey sent person to reread meter on 12/3/2018. Never got letter or email no explanation. I called back on 12/5/2018 and Lead person set appointment for 12/12/18 to have my meter tested.

Took off work stayed home all day called 3 times to make sure appointment was still schedulec was told yes. tgen called at 4:40 pm and was told they rescheduled for 12/13/18 did not receive any calls.

Product or Service Mentioned: Entergy Customer Care.

Reason of review: Poor customer service.

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