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Contact Entergy Customer Service

How to Reach a Person at Entergy

Verified Contact Information

Toll-Free Number:

  • 1-800-368-3749
Call customer service

Emergency/ Hotline:

  • 1-800-968-8243
    Report an outage 24/7

Accounting/ Billing:

  • 1-800-584-1241

Media:

  • 1-501-500-3581
    ARKANSAS
  • 1-504-576-4132
    LOUISIANA
  • 1-281-297-2353
    TEXAS
  • 1-504-576-4238

Entergy Email:

Customer Service
Customer Service
Send Message

Entergy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Entergy Phone Number
1 (800) 368-3749
Average Hold Time
00:03:10
Average Calls duration
3 minutes
Most Popular Entergy Email Address
entergycustomercontact@entergy.com
Entergy Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Entergy?

Most Popular Number:

(800) 368-3749
Total calls: 1 438 Issues resolved: 65 Last call: Apr 29, 2026

The Entergy customer service number is 1-800-368-3749, and is available on weekdays from 7 in the morning to 7 in the evening. The customer service representatives are available during their business hours to address various inquiries and concerns related to its services. Whether you need help with your billing or account management or require assistance with other unforeseen circumstances, call Entergy and talk to the customer service teams dedicated to delivering reliable and responsive customer care to their customers. Alternatively, in emergencies such as power outages, Entergy can be reached using their 24/7 phone number at 1-800-968-8243.

Entergy’s corporate office operates with customer service representatives available from Monday to Friday. The Entergy hours start at 7 AM and end at 7 PM, excluding the holidays. The company’s customer service representatives strive to provide timely assistance and support to their customers regarding Entergy’s services. In emergencies such as power outages, the company offers customer service hours throughout the day, seven days a week. For this purpose, Entergy's contact number is 1-800-968-8243 - the number allows customers to report and receive prompt assistance during critical situations, regardless of the time of the day.

You can contact Entergy’s customer service via their dedicated email address, entergycustomercontact@entergy.com. The company email is a convenient way to contact Entergy customer service for any assistance, inquiries, or feedback you may have regarding their services. Whether you have questions about your bill, are suffering from frequent power outages, or any other issues related to your utilities - Entergy’s customer service team is readily available to assist you. While sending an email, ensure you detail your concerns and personal details so the team can better understand your problem and address your needs effectively. However, if you require immediate assistance, like power outages, the best option to receive assistance is by calling Entergy phone number.

PissedConsumer Club

Contact Information

Entergy Website:

Entergy Help Center:

Corporate Office Address:

Entergy Corporation
639 Loyola Ave
New Orleans, Louisiana 70113
United States

Other Info (opening hours):

Postal Address:

P.O. Box 61000

L-ENT-14B

New Orleans, LA 70161

More contact details

Summary of Entergy Customer Service Calls

2.1K TOTAL
CALLS
03:22 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Entergy?

Payments and Charges Question:

  • “Bill”
  • “To move my payment until April 3rd”
  • “Pay bill”

Product/ Service Question:

  • “Power outage”
  • “Reconnect my lights”
  • “Disconnect service”

Staff Question:

  • “Start Service”
  • “Customer service”
  • “New service”

Request for Information Question:

  • “Find out when service was discontinued at 118 Benson Hill Dr. Florence MS”
  • “To talk to a human being”
  • “Help with amount I need to pay”

Account Question:

  • “I can't get log in my phone app”
  • “Sign up for auto pay”
  • “Account hold”

Return/ Replace Question:

  • “Change account”
  • “Change lights in my nsme”
  • “Need to change my payment method”

Shipping and Delivery Question:

  • “My power is *** off, never received a call back yet regarding verification. Even sent that information to email. Still nothing”
  • “I have not received a bill”
  • “Did not get a bill”

Activation/ Cancellation Question:

  • “Cancel Service”
  • “Cancellation”
  • “To see what to do about canceling something that I purchased l”

Refund Question:

  • “Refund”
  • “Where's my refund”

Website/ Application Question:

  • “To have power restored after having a generator installed”
  • “Website payment issues”
  • “To get a security light install”

Employment Question:

  • “Get my w2s sent”
  • “Have an extension but get paid one day later”
  • “I applied for a job but I didn't know what number to call”

Other Question:

  • “Lights out”
  • “Electric blink off and on”
  • “Turn on electricity”

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