Entergy Phone Numbers and Emails

Toll-Free Number:

  • (800) 368-3749

Emergency/ Hotline:

  • (800) 968-8243
    Report an outage 24/7

Accounting/ Billing:

  • (800) 584-1241

Media:

  • (501) 500-3581
    ARKANSAS
  • (504) 576-4132
    LOUISIANA
  • (281) 297-2353
    TEXAS
  • (504) 576-4238

Entergy Emails:

Media
ARKANSAS, NEW ORLEANS
mburns@entergy.com
LOUISIANA
aschone@entergy.com
TEXAS
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Entergy Contact Information

Entergy Website:

Entergy Help Center:

Corporate Office Address:

Entergy Corporation
639 Loyola Ave
New Orleans, Louisiana 70113
United States

Other Info (opening hours):

Postal Address:

P.O. Box 61000

L-ENT-14B

New Orleans, LA 70161

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Entergy Rating Based on 380 Reviews

Rating details

1.4
more details
Customer service
Product or Service Quality
Website
Reliability

Rating stats

Rating trend

Summary of Entergy Customer Service Calls

1.2K TOTAL
CALLS
03:24 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Entergy Customer Service?

Payments and Charges Question:

  • “Paybill”
  • “My bill”
  • “Billing”

Staff Question:

  • “Customer service”
  • “New service”
  • “Stop service”

Product/ Service Question:

  • “Connect lights”
  • “Disconnect service”
  • “Emergency reconnection”

Account Question:

  • “My account”
  • “Cant locate account”
  • “Need too get my account number and code too pay my bill”

Request for Information Question:

  • “My meter is out electrician is here I have no lights no refrigerator no air I need help now”
  • “Ask about solar”
  • “Find out my bill”

Shipping and Delivery Question:

  • “I have not received a bill”
  • “Did not get a bill”
  • “Never received my bill”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel Service”
  • “To see what to do about canceling something that I purchased l”

Return/ Replace Question:

  • “Change account”
  • “Change address”

Refund Question:

  • “Where's my refund”

Employment Question:

  • “Have an extension but get paid one day later”
  • “I applied for a job but I didn't know what number to call”

Website/ Application Question:

  • “Website payment issues”

Other Question:

  • “Moving”
  • “Power outage”
  • “Down wire”

About

Entergy Terms of Service
These terms, conditions, and policies, and those referred to below, govern The Client's use of this Website and the Web Services (hereinafter defined) provided through this Website. Please read them carefully. The Client's use of this Website and any of the Web Services constitutes The Customer's agreement to abide and be bound by these terms, conditions, and policies (herein collectively referred to as the "Agreement"). The Client of Entergy must comply with the Agreement and any applicable user information provided by or to The User of company services in connection with each use of this Website and any Web Services provided through this Website. Any use of this Website or the Web Services contrary to the Agreement, as in effect at the time of such use, is unauthorized and prohibited. Accordingly, users are advised to review this Agreement each time they use this Website or the Web Services.
To read more: http://www.entergy.com/privacy_legal/legal.aspx
Entergy Privacy Policy
Each of these public utility companies and other affiliates is a separate and distinct legal entity. The Company understand how important privacy is to The Client of Entergy Entergy hope this Privacy Policy will answer The Client's privacy questions. Except as expressly provided in this Privacy Policy, The Company do not share Personal Information with other organizations for their commercial or marketing purposes, nor will Website intentionally disclose The Customer's Personal Information to third parties. Additionally, Website may disclose The User's Personal Information to individual contractors and third-party service providers who assist Entergy in providing The Client with services, or with other permitted uses of The Customer's Personal Information (subject to appropriate confidentiality agreements). The following sections describe in more detail the data Entergy collect and how www.entergy.com use that data.
To read more: http://www.entergy.com/privacy_legal/privacy.aspx
Entergy FAQ
To read more: http://www.entergy.com/faq/
Top Entergy Services

Residential Electricity Supply, Electricity Supply, Customer Care

Top Entergy Products

Account, Website

Entergy Pros and Cons

Pros: We need lights, Worthless, Power, I have electricity, No communication

Cons: Customer service, Poor service, Refused to let me speak to manager, Refusal to help, Customer care

Related Companies

Entergy Louisiana, Entergy Texas, Entergy Mississippi, Entergy New Orleans, Entergy Nuclear

Summary

Entergy Corporation is engaged in energy production field of manufacturing. It is an integrated energy company working in electric power production and retail distribution operations. Entergy operates power plants generating approximately 30,000 megawatts, and it is the second biggest nuclear generator in USA and eighth largest nuclear fleet in the world operating or providing management services to 12 reactors in eight states. Entergy serves with electricity up to 2.7 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy is also considered to be a leader in safe, effective storm restoration. Entergy is a Fortune 500 company with revenues of about $11 billion in 2010 and close to 15,000 employees.

Entergy reviews and complaints

Entergy is ranked 248 out of 1340 in Utility category

Area Served

USA

Payment Methods

VISA

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