Product: Entergy Account Clear all filters (19 of 19 reviews match)
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At the end of October 2017 my security light malfunctioned.I finally went out on October 31, 2017. On November 1st I filled out an online request to have my security light bulb changed. A few days later thinking I had not completed the online request properly, I...
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Entergy Account
#1130147
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I have recently moved to Arkansas.My previous residence was in Mississippi. Long story short, when moving services to my new address, they never cut my old services off and continued to charge me and issue late notices. When the issue was addressed, a representative...
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2.5
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Entergy Account
#1108944
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I'm a very pissed off customer.My bill was estimated to 290.00. I know I have not changed my usage the meter man come out and estimate my bill. I should not be a estimated this is not good customer service. I have talked to a total of over 5 reps in the past week none...
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1.0
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Entergy Account
#1092132
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Entergy Account Review

#935201
3.3
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I have never had an acxount with entergy. So i finally find the home i want. I gobonline to set up my services. My oerder is put on hold for days and days while im being investigated like a common criminal. This is ridiculous.
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Entergy Account Review

#680937
1.0
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They can't seem to keep the power up for one month at a time. It is August, the hottest month of the year, and the power has been out since 6:30 in the morning. This is the absolute worst experience I have ever had with an electric company, if you have other choices I highly reccomend looking at them over this joke of a company.
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Entergy - Review about Account Cancellation from Searcy, Arkansas

#518647
I have been contacting them for 3 weeks to have my mom's account shut out & my account reopened, they just constantly delay, ignore, & lie about receiving the info. . Had info faxed to them twice, each time I have to hunt them down to find out wth is going on. I am sick of this company & their games & major waste of time.
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Entergy Account Review

#488591
I been leaving in my recidence for 8 years something happen that they change my account number they been charging me on both accounts and the new one I had to pay deposit and I don't have electricity at home because of this issue they have their Money on both account but I don't have electricity and have two kids at home do pissed because they are not being nice about it either.
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Entergy took $933 dollars out of my checking account. It was not associated with my account(according to them). It was an electronic debit. My bank credited the money back to me, but advised me to contact energy to get the problem solved. According to the bank their...
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Entergy Account
#1091850
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This been going on for 7years today .just paid 279.00+179.00+100+ 64+35+199 now they wont 184.00 this week they send the bill out to me every two weeks .aug of last year found out they was still lighs from me for 4years in they didnt even pay me for that in that was in...
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Anonymous
Anonymous

They wrong .For takeing my money in cause me to be upset like this for years they been getting over on me right here in Jackson, ms it not right all my money gone to them I ha...

1.0
Product
Entergy Account
#1077610
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ENTERGY HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I REQUESTED MY SERVICES BE PUT IN MY SONS NAME. I INFORMED THEM HE COULD NOT RECIVE PHONE CALLS DUE TO HIS EMPLOYMENT POLOICIES. THE REP ASSURED ME IF THEY COULDNT MAKE CONTACT, THEY WOULD LEAVE THE POWER...
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1.3
Splendora, Texas
Product
Entergy Account
#802868
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Pray Louisiana will one day elect a politician that cares more about his constituents than his lobbying career. No wonder everyone feels threatened by these large companies that make their money by crony capitalism and government shakedown deals. What a horrible...
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Radioman
Radioman

Louisiana needs energy choice!Meaning us customers are free to choose our energy providers.States with energy choice have on average 30% lower utilities bills and much better ...

2.5
Grand Isle, Louisiana
Product
Entergy Account
I didn't like
  • Customer service efforts or attitude
#751708
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I paid my bill last week with Bill Matrix over the phone with a check. Spoke WITH a representative. She was very rude, not helpful. Anyways, she took all my information from my check and gave me an authorization code. I get a text on my phone 4 days later from Entergy,...
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1.0
Product
Entergy Account
#728239
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First time, they never showed uo to read my meter when I closed the account because I sold the house. A year laster I get $400+ bill they say I owe. I tell them to show me the final meter reading and if it matches ehat I have, I'll pay it. Never hear another word....
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Entergy Account
#639922
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I am paying my bill and my grandmother's who has alzhemers and every time they credit both payments to my account instead of the account I am paying on. Then when I call to get it corrected they want me to go to my bank to get a print out of my bank statement. Then...
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Anonymous
Anonymous

None of their Customer Service Reps are located overseas. They are in Jackson MS, West Monroe LA and 2 call centers in Atlanta and Phoenix.

1.0
Product
Entergy Account
#630939
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