Product: Entergy Customer Care Clear all filters (0 of 49 reviews match)
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I have a well and the meter on the well is considered commercial, so im screwed if i decide to die in my home or if i de ide to move, lol you are the worst electric company i have had in 45 years! I mean come on how am i gonna spend my deposit if i die and why should i have to move out of my home to get my deposit back. They told me i couldnt have it back until i disconnected my commercial account, they are a POS company. If i move i damn surly wont move to a place that has Entergy...
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1.0
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Entergy Customer Care
#1338138
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Entergy - Complaint

I wanted to start service & was told i had to get a credit check bf they would start my service! I have never had to do this with any company like this bf. I asked for a manager & was denied & told there was no one to speak to except the girl in new accounts!!! I will be checking solar options in hopes i will be able to do this & not have to deal with a terrible company such as this!
1.0
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Entergy Customer Care
#1320368
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I understand safety, but the crew Entergy has hired is just cutting indiscriminately and leaving the tree in tatters. They cut so much off my tree it was dying and I had to pay to finish cutting it down. Now they are coming back and I have no choice but let them...
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Entergy Customer Care
#1258010
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Today I called entergy to get my new house set up for service. The woman I talked to was so rude. Had to be the rudest customer service person I’d ever talked to in my life. I want to say her name may have been Brittany but I was so mad I couldn’t remember anything....
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2.6
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Entergy Customer Care
#1245693
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You think such smart people at Entergy would have notified me that the specified address in error was not my property....but instead let it go.....not changing the one I needed and had used for years. They knew the error but let it slide. You know how employees think..
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Entergy Customer Care
#1214350
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Entergy was notified 9/2017 of 16 duplexes sold and requesting cancellation of our auto turn-on feature used when we owned properties. Today it is still active and there is no such department to contact, no phone number to call and customer service associates know of...
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1.6
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Entergy Customer Care
I didn't like
  • Poor customer service
#1212299
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Entergy - Lazy meter reader

Meter reader estimated bill and said gate was locked.no lock is on my gate.it was raining and we watched him sit in his truck for 20 minutes and never read our meter.
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Entergy Customer Care
#1200847
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Then when someone goes out to the gate, they tell us they have been sitting there for 15 minutes, AND THEN THEY DRIVE AWAY!!! WTF ARE THEY DOING THERE FOR 15 {{REDACTED}} MINUTES??? THEN THEY CAN'T GET OUT AND READ THE METER???? AND THEY DRIVE AWAY??? ARE YOU...
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1.0
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Entergy Customer Care
I didn't like
  • Meter reader not reading the meter
#1188399
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Entergy - Outage

There has been an outage at my apartment complex for 3.5 hours I’ve tried to contact customer service several times a they hung up in my face. Finally I got I hold of someone thinking they could help. Only for them to tell me it will be any 3 hours until someone could fix the problem! Mind you, it is below freezing outside! If I could give them something lower then 1 star I would!
1.0
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Entergy Customer Care
#1187916
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I am trying to contact Customer Service because I need to cancel my service and Pay my bill.The online app is not working and is very slow and when you try to call their customer service number (800-368-3749) I get a message that says they are experiencing temporary...
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1.0
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Entergy Customer Care
I didn't like
  • Customer care
  • Service
  • Constant outages
#1183934
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