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1.0

I paid 476.67 in one week on my bill leaving a small balance, where they get my bill amount from I have no idea. I have a small house less then 1000 sq ft and apparently 476.67 isn't enough and I do have a receipt where I paid 305.00 in late September so there is no way I owe more then 2 bills at most.

I talked to a customer service representative and she said I could have a few day to pay my small remaining balance of less then 50.00. I thought everything was fine until I came home to no power and now they want 380.00 to turn my power back on. I am a heart patient and they know that and I ask them what happens if I die without my services they said oh well nothing we can do.

Apparently the system decides who gets a few day and who doesn't not them and they cant help you. The worst company ever and I wish we had a choice.

Reason of review: Poor customer service.

Monetary Loss: $500.

Entergy Cons: Entergy at all.

Location: 350 Pine St, Beaumont, TX 77701, USA

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Guest

Make sure they have you sent up as a residential, and not a commercial account. I just went through that with them.

Guest
reply icon Replying to comment of Guest-1363213

Did Entergy switch you over to residential and refund you your overpayment since business is more expensive?

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