I moved from an apartment to my current address, a home, where I had to use the electric provider - Entergy for both places because they have monopoly in much of the 77339 area. My usage history shows that I rarely exceed 1000 KWh each month, yet, my bill is ridiculously high (example 08/2017 I used 882 KWh, but was charged over $100).
Now recently, I had to transfer my services from the apartment to a new home and I noticed that I was billed $163.04. Looking at the breakdown, I noticed Entergy charged me a transfer fee THREE (3) TIMES and this does not include the connection fee charge. Why? This company is ripping off the Kingwood residents and it's just not ethically right.
how much do they charge per KWh usage. I've installed all energy efficient appliance, light bulb and everything you can think of, except a solar panel and yet, Entergy is over billing us.
Someone needs to investigate this company. This complaint does not include the power outages we experience periodically
Product or Service Mentioned: Entergy Service Transfer.
Reason of review: Pricing issue.
Preferred solution: Price reduction.
I didn't like: Being over charged, Service, Lack of refund or price fairness.