Entergy

I went on the app to pay my bill just like I have done the past couple years and have never had an issue until now. I tried to make a payment and it kept saying it wouldn't go through and not sure why because the money was there.

I ended up calling Entergy and told them what was going on. The lady I talked to was very friendly and nice and said she had actually just had the same problem and she also had CashApp and the same thing had also happened with her and didn't know what was going on. I had tried twice to make the payment and it said it had "failed" on both. When the lady told me the same had happened with her I just went and used my Regions account while I was talking to her and it went through right then and she even saw where it did and the confirmation # and everything so all was good.

Within the next couple days one of the others posted to my CashApp account so I called Entergy and they said it could take at east a couple weeks before they'd be able to do a refund or whatever because it hadn't "posted" on their end. I said ok whatever I guess it'll just credit to my bill the next month and would have to be paying another one anyway so whatever.

A couple days later the OTHER payment I had attempted to make that also was saying it "failed" on the app ended up trying to come through on my CashApp but by then there wasn't enough in there to cover it so I called Entergy AGAIN and they STILL WON'T HELP----

And NOW--- they ended up charging me $40 for a "returned check fee" and they've ALREADY got 2 payments for the same month. But NOW they're STILL ADDING A "PAST DUE AMOUNT" TO MY NEW BILL ?!?!?!?

Because it was messed up ON THEIR SYSTEM?!?!?!?

I have NEVER had an issue like this with them before and I've talked to MULTIPLE PEOPLE about this.

I honestly wish there were other options to go with another power company but sadly---- they have the monopoly when it comes to power here so they just do what they want.

Tomorrow I'll be contacting the public works commission or whichever it's called that handles utility companies about what's going on.

Cl$180.46(in GREEN) was a CREDIT due to over payment of $350. When $350.00 was supposedly charged back to my card, I got a disconnect, immediately, for entire $350.

What happened to $180 credit?? No one knows. And the refund was never received by my bank. I was told by Entergy n Speed Pay that the monies were refunded on January 28, 2024.

It is now March 24, NO REFUND. Now, Entergy is very short with me referring me to my bank, well my bank doesnt know what Entergy has done with the funds, either. My bank has been investigating since January as you can see the dispute filed. This company has to customer service of mobsters shaking down there poor, elderly, hard working, widowed mothers.

If they refunded the funds, they should know where they went. Instead, they tell me, We no longer have those funds. Get with your bank.. They show no concern or compassion for my loss.

I was given misinformation from then concerning my payment in the first place. I paid $350 with a debit card. Call to see when services would be turned back on, services had been off all night, I was told there was no payment made. I was told I could not use my debit card because I had a returned check and that is why debit card info did not go through.

Sooooo, I went to ATM withdrew $400 and made a payment of $350. Came out of store and instructed my 13 year daughter to check my account, We had $10 left. Both payment had processed!!!
Now, they will not return my money. Entergy is pointing the finger at Speed Pay, Speed Pay is pointing the finger at my Bank, My Bank is pointing the finger at Entergy and Speed Pay.

Over $350, REALLY??? Sharks!!!

Before I moved to my new location. I was at the old location for 4 years.

Now while I was at the old house. I been on my bill and was getting help from the local company that specializes in helping. Well fast forward to January I was heading out to work but I was going to go in to pay. But before I can they cut off my lights.

I had been calling them and trying to get into my account online. That wasn't working. Well I was of power for quite some time. I found out that the meter was still running when no power was in the house.

Well now I had to switch my service to my new house. And they put the old bill of 2500 on my new account.

I'm on a fixed income and don't have the money to pay that. Entergy is a ridiculous company.

Asplundh came here LAST YEAR, ribboned some trees killed by drought / pine beetles, within falling distance of the Entergy line, said "we'll be back to take them down." NEVER returned.

THOSE few trees were the launching pad for the pine beetles to destroy DOZENS of mature pines, trees I can NEVER replace.

Called Entergy, THEY told me their "vegatation dept" will come by. NEVER came by

Called Entergy some MORE !

Told them since Asplundh never came to take these trees down, since ENTERGY never came to take these trees down, guess it's up to ME ! I will cut them down, IF, IF, IF they fall into the power line, oh well, I did the best I could do by myself with NO help from Entergy or Asplundh.

NOW they claim I THREATENED to damage their equipment and are going to turn my lights off