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At the end of October 2017 my security light malfunctioned. I finally went out on October 31, 2017.

On November 1st I filled out an online request to have my security light bulb changed. A few days later thinking I had not completed the online request properly, I telephoned to report the outage. I was told that I was on the schedule for Friday the 3rd or possibly Monday the 6th. Here it is November 12 and I am still in the dark.

I expect my bill to be adjusted to reflect non service for two weeks. I have clicked on the "proceed" button twice and it seems like nothing has happened!

Product or Service Mentioned: Entergy Account.

Reason of review: Poor customer service.

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