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Trying to cancel an address of service listed on their "auto turn on" program but cannot find exact spot on their website. So filed a complaint yesterday 3/18/18 asking for help to accomplish mission.

A sarcastic customer service rep called me today and told me to file at ato@***.com???? So I TRIED quickly after her call but there is no place to make the request.

She did not offer any method or suggestion for finding the proper place o make the deletion so I am no better off than yesterday. I made the initial contact in 2017 but because I made a typo on one of 16 addresses the error was not discovered until now. You think such smart people at Entergy would have notified me that the specified address in error was not my property....but instead let it go.....not changing the one I needed and had used for years.

They knew the error but let it slide. You know how employees think....it is not my job....so forget it?????

All I need to do is cancel ato on 1134 Willow Creek St. Zachary, LA Louis Boggs

Reason of review: Return, Exchange or Cancellation Policy.

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